Toilet Backup in public bathroom
I manage a mainstream electronics megastore in the San Diego area. Never had I imagined or expected a bathroom to cause a flood not only in the bathroom alone, but also the carpeted hallway that was angled at a slope upwards. The entire store had a disgusting stench and smell of sewage, right when the sliding entrance doors opened. I knew I had to take care of this immediately. I called SERVPRO La Jolla/Rancho Penasquitos/Mira Mesa/Scripps Ranch and they sent out three people within 45 minutes of my call. The project manager explained what needed to be done in order to bring the store back to its original dry and clean condition. The techs unloaded all of their equipment and were very cautious with regard to safety, especially with all of the cords on the floor. They extracted, removed what needed to be removed, sanitized and completely dried the affected area. They really defined their slogan - "Like it never even happened." It actually came out cleaner than the pre-flood condition!